Sales selection, technical issues, billing checks, and partnership requests require different details. Choose an issue type first, then clearly provide the node, term, configuration, or reproduction steps. VMRunner offers support only by email or tickets submitted after signing in to the console.
Describe the workload, target city, expected term, peak memory, and storage required.
Include the order ID, incident time, reproduction steps, redacted logs, and expected result.
Provide the order ID, payment type, amount, and billing items to verify.
Tell us your team size, use case, node preferences, and expected start date.
Email is best for pre-order selection and partnership requests. For issues tied to an order, node, payment record, or connection failure, sign in to the console and submit a ticket so the case history and order stay together.
In your email, describe the build type, task duration, concurrency, peak memory, estimated storage, and your team’s primary location. We’ll check against the three available configurations without adding models outside the catalog.
Email SalesSign in to the console and submit a ticket with the order ID, node city, incident time, reproduction steps, and redacted logs. Keep connection failures, build errors, and disk issues in the same ticket.
Open the Console to Submit a TicketProvide the order ID, USD amount, payment type, and items to verify in the ticket. Do not submit full card details, wallet private keys, or any payment credentials that could be used directly.
Submit a Billing TicketEmail your team size, workload, preferred nodes, rental term, and expected delivery schedule. For security or compliance materials, use the support email as well.
Email PartnershipsThese forms do not send content to the website server. After you click a button, the page creates a subject and body in your device’s current mail app, addressed to the only support email.
Use this when you have not ordered yet, need to compare the three configurations, or want to discuss team usage.
For existing orders, use a console ticket first. If you temporarily cannot access the console, generate a structured email instead.
VMRunner models, terms, and add-ons are priced in USD. Available payment options are determined by the console and are limited to the following two methods.
For a billing check, provide the order ID, USD amount, payment type, and billing items to verify. Never include full card numbers, security codes, or wallet private keys in an email or ticket.
Ordering, order management, connection setup, and common issues each have a dedicated entry point. Complete the basic checks first, then submit a ticket to reduce delays caused by missing information.
Compare VMRunner M4 S, VMRunner M4 X, and VMRunner M4 Pro X, then choose daily, weekly, monthly, or quarterly billing and a target node.
Rent a Cloud Mac NowHandle connection issues, billing records, and order-related questions for delivered nodes in the console to keep a continuous record.
Open the ConsoleReview remote access settings in order: host fingerprint, key authentication, network keepalive, resolution, keyboard mapping, and session locking.
Read the Connection GuideCheck available disk space, system time, Xcode path, certificates, Runner permissions, cache directories, and task logs in sequence.
View TroubleshootingChoose from three Apple Silicon dedicated physical nodes in Singapore, Japan (Tokyo), South Korea (Seoul), and Hong Kong. Actual availability is returned in real time by the console.